Student Complaint Process
Students wishing to file a complaint should follow the following process:
Academic Complaints; the student should begin by first talking to the instructor to attempt resolution about any academic matters such as grades or course work. If this is unsuccessful, the student may then proceed with the completing the on-line complaint/concern process. This will take the concern to the next levels of resolution.
Non-Academic Complaints; the student should begin by first talking to supervisor of the department where the concern occurred. If there is no resolution the student may then proceed with the completing the on-line complaint/concern process. This will take the concern to the next levels of resolution.
Students always have the option of making an appointment with the Resolution Coordinator or designee in the Vice President of Student Services and College Centers office on the San Luis Obispo Campus or the Dean of the North County Campus and South County Center on the North County Campus, for assistance throughout the process.
If the process is completed and there is still no resolution, the student may discuss the possibility of filing a Formal Grievance with the Resolution Coordinator. For specific information regarding the Student Grievance Procedure, refer to Cuesta College Board Policy 6205.
When a student has a complaint which involves:
- sexual harassment,
- civil rights discrimination on the basis of ethnicity, race, national origin, religious beliefs, age, gender, color, physical or mental disabilities, veteran status, sexual orientation or sexual identity, or marital status, or
- retaliation for filing a sexual harassment or other unlawful discrimination complaint, referring a matter for investigation, participating in an investigation of a complaint, serving as an advocate for an alleged victim or alleged offender, or who otherwise furthers the principles of the District's unlawful discrimination policy (Policy 1565),
then the matter is to be referred to the Vice President Human Resources and Labor Relations, Title IX Compliance Coordinator, as such matters are to be handled pursuant to Policy 1565 (unlawful discrimination) and not as a student grievance.
Students have the right to pursue their complaint after completing the above complaint process with the California Community Colleges Chancellor’s Office (CCCCO). CCCCO provides students and others with a method and process outside of the institution that takes, investigates and responds to complaints regarding the institution. The link to the CCCCO process and form is http://californiacommunitycolleges.cccco.edu/ComplaintsForm.aspx
CCCCO has provided this disclosure in compliance with the requirements of the Higher Education Act of 1965, as amended, as regulated in CFR 34, Sections 600.9 (b) (3) and 668.43(b).